Return & Refund Policy

We want you to be happy with what you receive. If something is wrong, tell us and we will put it right.

When we accept a return

• The wrong item was sent
• The item arrived broken, damaged or faulty
• Something was missing from the parcel

How to tell us

Call or WhatsApp 01738-732150 within 24 hours of receiving the parcel. Sending a photo of the problem helps us sort it out faster.

What happens next

• Once checked, we replace the item and cover the delivery cost ourselves
• If the same item is out of stock, you get a full refund

When we cannot accept a return

• You changed your mind after using the item
• The item was damaged after delivery
• More than 24 hours passed before you told us